1. Introduction
   This Privacy Policy explains how we collect, use, and protect your information when you interact with our business through our website, Facebook ads, and messaging services.
2. Information We Collect
   When you contact us or interact with our ads, we may collect the following information:

• Name
• Phone number
• Email address
• Address or postcode (if provided)
• Details about your enquiry (e.g. interest in windows or doors)

We may also receive information from Facebook such as your public profile details when you message us or engage with our ads.

3. How We Use Your Information
   We use your information to:

• Respond to your enquiries
• Provide price estimates and product information
• Arrange appointments or home visits (if requested)
• Improve our services and advertising

We do not sell or share your personal data with third parties for marketing purposes.

4. Facebook & Advertising
   We use Facebook advertising to reach people who may be interested in our products and to re-engage with visitors to our website.

This may involve the use of tracking technologies such as the Facebook Pixel, which helps us understand how users interact with our website and ads.

Facebook may collect or receive information from our website and use that information in accordance with their own Data Policy.

5. Legal Basis for Processing (UK GDPR)
   We process your personal data based on:

• Your consent (when you contact us or message us)
• Legitimate interest (to respond to enquiries and promote our services)

6. Data Retention
   We only keep your information for as long as necessary to respond to your enquiry and provide our services, or as required by law.
7. Your Rights
   Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing

To exercise any of these rights, please contact us using the details below.

8. Data Security
   We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.
9. Contact Us
   If you have any questions about this Privacy Policy or how your data is handled, please contact:

             Smart Homes NI
             info@smarthomesni.com
             028 92 626734

10. Updates to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page.